Return Policy

Our Hope is that you are completely satisfied with your Matteo Jewelry purchase


If you are somehow dissatisfied with your order, please contact us as soon as possible. Happiness with your purchase is our top priority. To be eligible for a return, your item must be unused and in the same condition that you received it.

- Special orders /custom items are nonexchangeable and nonrefundable.
- For online purchases. All other items purchased through our website may be returned/ exchanged with a postmark date within 10 days of receipt of the item.

For in-store purchases. Matteo merchandise bought in store cannot be returned through our online site, please contact the store directly at 575-524-2800.

- We highly recommend using a shipping method with a tracking number and insured for the amount of your purchase, to ensure it’s safe and Undamaged arrival to us.
- Prior authorization is required for all returns and exchanges.
- You must contact us for a return authorization number that you put on the outside of the box if your return doesn't have an authorization number, we will not accept your shipment.
- Customer pays return shipping costs.
- Customers will be refunded the full purchase price, however, original shipping costs will not be refunded.
- A refund will be credited back to your original method of payment and will post approximately two to three days after the date of processing.
- Most importantly, please don't hesitate to reach out with any questions, we are here to help!

Shipping & Handling

All orders over $75 and within the continental U.S. ship free.

Orders under $75 ship at a flat rate of $7.99

If your order is shipping outside the continental U.S. please contact us (hyperlink) for a shipping quote.

Depending on the item, orders can take anywhere from 3-4 days or 2-4 weeks (depending upon availability) to be processed and shipped. All orders are shipped through USPS.

Please contact us (contact us is a hyperlink going to our email and phone number)if you have any questions or requests regarding shipping and handling of your purchase.

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